Issue with "Talk with Assistant" Button and Voice ...
# supportm
maxamuna3
01/29/2025, 3:58 PMI am encountering an issue with the "Talk with Assistant" functionality in VAPI. Here are the details:
1. When I press the "Talk with Assistant" button, everything works correctly.
2. However, when I copy and paste the assistant demo link into another tab and try to use it, it does not function as expected. (Voice agent does not read retrieved values.)
PROBLEM:
Specifically, the voice agent fails to read out loud the values retrieved from a search.
My voice agent is functioning correctly and is calling all its functions without issues.
I have verified in the webhook logs that it is retrieving the correct information from a spreadsheet search.
Despite this, the agent does not read the retrieved values out loud. For instance, when I ask for the code of a specific product in the spreadsheet and check its availability, the agent says:
"I found it. The product ... , for the ... price, from ... brand."
("..." = silence in this case)
As you can see, the placeholders are not being replaced with the retrieved values.
I think this is a bug.
Please assist in resolving this issue. Let me know if you require further information or logs.
Thank you!
https://cdn.discordapp.com/attachments/1334190896090058894/1334190896383529031/Screenshot_2025-01-29_at_4.56.37_PM.png?ex=679ba199&is=679a5019&hm=3da60cd95014e99df94f9c0ac29663db42bc7dfac1af2bc8014ad86abf53a0d9&
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Atlas
01/29/2025, 3:58 PMHeymaxamuna3 Thank you for creating the ticket! A member of our team will reach out to you shortly.
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Vapi
01/29/2025, 4:01 PMmessage has been deleted
Vapi
01/29/2025, 4:01 PM@maxamuna3
I'm sorry to hear that you're experiencing issues with the "Talk with Assistant" functionality. It sounds like the voice agent is not properly processing the dynamic content retrieved from your spreadsheet. This could be due to a formatting issue or a problem with the way the data is being passed to the text-to-speech engine.
To assist you better, I would need to check the configuration of your voice pipeline and the way the dynamic content is being handled. Could you please provide me with the following information:
1. The format of the dynamic content you are trying to read out loud.
2. The configuration settings of your voice pipeline, specifically how the placeholders are set up to be replaced with dynamic content.
3. Any relevant code snippets or webhook response examples that show how the data is being retrieved and passed to the voice agent.
With this information, I can give you more targeted advice on how to resolve the issue. If you're not comfortable sharing this information here, please ask support for more info on this, and they will guide you through a secure process to review your setup.
Vapi
01/29/2025, 4:01 PMYou can continue this conversation by mentioning me in the message.
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maxamuna3
01/29/2025, 4:28 PM"Talk with Assistant" functionality is working, the "assistant demo" is not.
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Shubham Bajaj
01/30/2025, 11:36 AMHey @maxamuna3 To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help me figure out what went wrong!
Shubham Bajaj
02/03/2025, 5:05 AM@maxamuna3 Because of no response closing this ticket.
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