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Assistant mentions transferring call when no promp...
# support
g
Okay. Can you please help me I am having an issue (CallID: 5bf7b5ae-41d4-40c8-a357-0804a441846b) I have no call transfer enabled, nothing in the prompt (i even have prompted do not offer to transfer call) yet the assistant says: 21:28:34:982 [LOG] Voice input: I am forwarding your call to Gerald Hennessey. Please stay on the line.
a
HeyGerald Hennessey Thank you for creating the ticket! A member of our team will reach out to you shortly.
v
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@Gerald Allan Hennessey I'm sorry to hear that you're experiencing an issue with the call transfer feature. It seems like there might be a misconfiguration in the assistant's settings. To assist you better, could you please provide me with more details about your current setup? Specifically, I need to know if the 
forwardingPhoneNumber
is set on your assistant or if there are any conditions that might trigger the transferCall function unintentionally.
s
@Gerald Allan Hennessey You have added the request start message inside your tool because of this you get the message transfering call to... 
logs
šŸ”µ 21:28:34:974 Converted Requested Tools Calls To Internal Format. [ { "type": "make", "function": { "name": "", "async": false, "parameters": { "type": "object", "properties": { "lastName": {"type": "string"}, "quantity": {"type": "string"}, "firstName": {"type": "string"}, "companyName": {"type": "string"}, "emailAddress": {"type": "string"}, "ProductDesired": {"type": "string"} } }, "description": "Send contact data " }, "async": false, "server": { "url": "https://hook.us1.make.com/0mlgcxn23j45", "timeoutSeconds": 30 }, "messages": [ { "type": "request-start", "content": "I am forwarding your call to Gerald Hennessey. Please stay on the line.", "contents": [], "conditions": [] } ], "toolCall": { "id": "call_fANiaZhr802hsYR7q86XhJvK", "type": "function", "function": { "name": "", "arguments": { "firstName": "John", "lastName": "Test", "emailAddress": "jcom", "companyName": " company" } } } } ]
@Gerald Allan Hennessey Set the request-start message to empty string and then it will work as expected.
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