URGENT: No call logs + all files + all numbers hav...
# support
n
This is serious - all of a sudden I'm unable to see any call logs or added numbers or files on my dashboard. The assistants are still thankfully there. PLEASE RESPOND URGENTLY.
a
HeyNeeraj Thank you for creating the ticket! A member of our team will reach out to you shortly.
j
@Neeraj same here, seems VAPI could be DOWN partially
n
Now I'm unable to sign-in as well.
v
@Neeraj I understand the urgency of your situation. It sounds like there might be an issue with the dashboard or a temporary glitch. To assist you better, could you please confirm if there were any recent changes to your account or system updates that might have affected the dashboard's functionality? Meanwhile, I would recommend clearing your browser cache and trying to access the dashboard again. If the issue persists, please let me know, and we can explore further steps to resolve this.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
n
@Jetsoccer Game Now I'm unable to sign-in. 😐
j
@Neeraj seems back up for me
n
@Jetsoccer Game Able to login and see everything back again. Have an important demo today and this is the worst time for VAPI to be unstable.
j
🙂 @Neeraj are you based in US?
@User @Shubham Bajaj VAPI platform works but the phone agents don't. I called 2 just now and they hang up
s
@Jetsoccer Game we are working on it, allow us some time to get it fixed.
n
@Shubham Bajaj Likelihood of the ETA being within 30 mins or so? May have to scrap a demo.
s
@Jetsoccer Game @Neeraj can you guys try now and let me know how it goes for you guys.
j
@Shubham Bajaj works for me, both agents tested reply and speak. Well done
n
Demo went fine, thanks.