@Mike Certainly! To use an alternative SIP provider or add another DID (Direct Inward Dialing) provider under the provider credentials, you would typically need to configure the settings within your VAPI account or through the API, depending on the capabilities provided by VAPI. If VAPI supports adding alternative SIP providers through API calls, you would use the relevant API endpoint and method (such as POST or PATCH) to update your provider settings. This would involve sending a request with the necessary credentials and configuration details for the new SIP provider. However, since I don't have access to the specific API documentation or the capability to execute such changes directly, I would recommend checking the VAPI documentation for instructions on how to add or configure SIP providers. Look for sections related to SIP configuration, provider settings, or similar topics. If you need to execute a cURL command to make these changes, it would look something like this (this is a hypothetical example):

bash
curl -X PATCH 'https://api.vapi.com/provider-settings' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer YOUR_API_TOKEN' \
-d '{
  "new_provider": {
    "name": "New SIP Provider",
    "credentials": {
      "username": "new_provider_username",
      "password": "new_provider_password"
    },
    "sip_server": "sip.newprovider.com"
  }
}'

Please replace

https://api.vapi.com/provider-settings

,

YOUR_API_TOKEN

, and the provider details with the actual values. If you need further assistance with this process or if you're unsure about the correct API endpoint or method to use, please ask support for more info on this. They will be able to provide you with the specific steps and guidance for your VAPI account.

@Mike If you have already gone through these docs, and if your doing outbound call then please share the call ID else share the PCAP file (you can get this from your SIP provider) so I can take a look what's going wrong for you!!

@Mike Because of no response closing this ticket.

okay, we have the DID 51e76e35-f66f-470c-b302-9e5339bb90b6 in my vapi account, recent test calls include 28148d97-202a-46dc-a55f-2cb76c6d50eb .... also, I do not have the details where i can point my incoming calls to connect to the DID listed above ....