Hello! I need help with my assistant. In my script she needs to ask questions to qualify the person. She doesn't stop in-between questions to allow the person to respond she just keeps asking the questions one after another. How do I fix this so she gives time to allow people to respond. Also I want to use a script and Input it on the prompt section but she doesn't seem to be following the script from the time she says the first message in the outbound call. I want her to ask the person how they are doing then allow them to respond then move to the next part of the script. How can I allow this to happen.

HeyBody Dynamics Thank you for creating the ticket! A member of our team will reach out to you shortly.

@Body Dynamics It sounds like you need to adjust the flow of your assistant's script to allow for pauses where the person can respond to each question. To achieve this, you can implement a conversational logic that waits for the user's input after each question before proceeding to the next one. Here's what you can do: 1. **Implement pauses**: After each question, include a mechanism that waits for the user's response. This can be done by setting the assistant to listen for a response before continuing with the next question. 2. **Use a script with placeholders**: Create a script with placeholders for user responses. After the assistant asks a question and the user responds, the assistant can use the response to continue the conversation according to the script. 3. **Control the flow**: Ensure that the assistant's logic is designed to handle different types of responses and guide the conversation accordingly. If you're using a specific platform or tool to build your voice assistant, there might be built-in functions or settings that you can use to control the flow of the conversation. If you provide more details about the tools or platform you're using, I can give you more specific advice. For the issue with the script not being followed, make sure that: - The script is correctly formatted and uploaded to the platform. - The assistant is configured to use the script for outbound calls. - There are no errors in the script that might cause the assistant to skip parts of it. If you've checked these points and the issue persists, it might be best to reach out to the support team of the platform you're using for further assistance.

show me a example of how to do the script with place holders for user response

@Body Dynamics Certainly! Here's an example of how you might structure a script with placeholders for user responses. This script is designed to be used with a voice assistant that can handle voice recognition and conditional logic:

plaintext
Assistant: "Hello, this is [Assistant Name] from [Company]. May I have your name, please?"
User: [User says their name]
Assistant: "Nice to meet you, {user_name}. How are you doing today?"
User: [User responds with how they are feeling]
Assistant: "I'm glad to hear that you're {user_feeling}. I have a few questions to better assist you. Are you ready to proceed?"
User: [User indicates if they are ready or not]
Assistant: "Great! Let's get started. [First question]?"
User: [User responds to the first question]
Assistant: "Understood. [Second question]?"
User: [User responds to the second question]
Assistant: "Thank you for that information. [Third question]?"
User: [User responds to the third question]
Assistant: "Perfect, that's all the information I need. [Proceed with next steps based on the script]."

In this script,

{user_name}

and

{user_feeling}

are placeholders that the assistant's software will replace with the actual user's name and their response about how they are feeling. The script assumes that the assistant is capable of recognizing and storing user responses to use in the conversation. To implement this in a voice assistant, you would need to use a platform that supports voice recognition and dynamic conversation flows. The platform should allow you to define points in the script where the assistant waits for a user response and then continues based on that response. If you're using a specific development environment or API for your voice assistant, you would need to refer to the documentation for how to handle dynamic responses and script variables. If you need help with a particular platform, please provide more details, and I can give you more specific guidance.

@Vapi I'm using api

Hey @Body Dynamics To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!