I am presently on a trial account under 49iron@gmail.com. (the email address I am send from here is also added as an admin). I will be moving to a full account, but have a few questions. Can I change the 49iron@gmail.com main account email to jscherer@ntelegence.com? (I’d rather not delete the account and start over if I don’t have to, but understand that if I need to) I know I can upload supporting documentation. Can I upload multiple docs for a single assistant? Is there a setting that needs to be enabled to allow the assistant to comb the relevant doc(s)? Can a URL be added to an assistant to allow them to scan a website or outside source to help with their answers? If so, where can that URL be entered? Can there be multiple URLs used? Is an API the only way to set up a recurring export of call data? Do you recommend any specific apps to build that API? If I already have my own number in Twilio, I understand that I can ‘import’ that into my account. If I do that, am I paying Twilio AND VAPI both for the minutes of use as well as the cost of the number? Or am I only paying VAPI the $ .05/min on top of what Twilio is charging me?

Heyntelegence Thank you for creating the ticket! A member of our team will reach out to you shortly.

> Can I change the 49iron@gmail.com main account email to jscherer@ntelegence.com? (I’d rather not delete the account and start over if I don’t have to, but understand that if I need to) Yes you can change the email, but have to look into your current login method before considering the email change. > I know I can upload supporting documentation. > Can I upload multiple docs for a single assistant? You have to create an knowledge base and attach it to the assistant , you can learn more about it from here https://docs.vapi.ai/knowledgebase > Can a URL be added to an assistant to allow them to scan a website or outside source to help with their answers? If so, where can that URL be entered? Can there be multiple URLs used? The doc shared above contains the details to extrract content from websites. > Is an API the only way to set up a recurring export of call data? Do you recommend any specific apps to build that API? Yes API is the only way to bulk export, but you can also use end of call report as well. > am I only paying VAPI the $ .05/min on top of what Twilio is charging me? TRUE @ntelegence I suggest joinning office hours today for all of your doubts it will be easier for you because to help you I need to understand your case https://discord.gg/amX87g6K?event=1333839871458152598

I have successfully uploaded supporting docs in both .docx and .pdf formats, but when I click on Knowledge Base neither of them show. What am I missing?

@ntelegence can you share the call ID and knowledge base ID in a new support ticket and mention these details over there?