What happens when a call comes in and the assistant is at the call concurrency limit? Does the call appear busy?

HeyZEGOTECK Thank you for creating the ticket! A member of our team will reach out to you shortly.

@ZEGOTECK When the assistant reaches its call concurrency limit, any additional incoming calls will indeed receive a busy signal. This is to ensure that the assistant can effectively manage the calls it is currently handling without compromising the quality of service. If you have any further questions or need assistance with managing call concurrency, please let me know!

@Vapi Ok. So if I have a number set in fallback destination, will the call go there?

@ZEGOTECK Yes, if you have configured a fallback destination number, when the call concurrency limit is reached, the incoming call will be redirected to that fallback number. This ensures that calls are handled even when the primary system is at capacity. If you need assistance setting up or testing your fallback destination, feel free to ask!

@Vapi Yes, I need help. I would like to pretend that my assistant is busy to see how the fallback destination works

@ZEGOTECK Absolutely, I can assist you with that. To simulate your assistant being busy and test the fallback destination, you would typically need to configure your system to recognize a test call as exceeding the concurrency limit. This might involve setting up a test scenario where you make enough simultaneous calls to reach the limit, or temporarily lowering the concurrency limit for the purpose of the test. If you have access to the system settings, you can adjust the concurrency limit to 1 and then make two calls to see the fallback in action. If you need specific instructions on how to do this, or if you want me to initiate a test call for you, please provide me with the necessary details or permissions to proceed.

@Vapi Where do I configure the concurrency limit?

@ZEGOTECK The concurrency limit is typically configured within the settings of your voice API platform or the administrative dashboard provided by your service provider. Here's a general guide on how to do it: 1. Log in to your voice API platform or service provider's dashboard. 2. Navigate to the settings or configuration section. 3. Look for call settings or similar options. 4. Find the concurrency settings or call limits. 5. Adjust the concurrency limit to the desired number. 6. Save your changes. If you're using a specific platform or service and need more detailed instructions, please let me know which one it is, and I'll provide more tailored guidance. If you're unsure where to find these settings or if the platform has a different method for setting concurrency limits, please ask support for more info on this.

@ZEGOTECK Any calls received while you are exceeding your limit, those calls will be dropped immediately with an error response. If you have established a fallback destination, the calls will not be redirected there, as the name suggests that it is intended for use when your assistant is out of service. By default, you are permitted to manage a total of 10 concurrent calls, which includes both inbound and outbound calls. This limit is independent of the number of users. To accommodate more than 10 concurrent calls, it will be necessary to acquire additional concurrent lines via the dashboard.

@Shubham Bajaj ok. i need to talk to someone for enterprise plan. Already send the form in november

@ZEGOTECK Could you please send me a direct message so that we may continue our conversation there?