Hey, my team and I set up tool messages for one tool and after trying to delete the messages it became the assistant response to any of the tools that we use. When we go into the tools, we try and delete it and when we come back it's still there... even though the messages were written only in one tool it's now in all of them. Please help, we do not know how to solve it 🙏 https://cdn.discordapp.com/attachments/1334530702300942458/1334530702565310547/WhatsApp_Image_2025-01-30_at_08.14.02.jpeg?ex=679cde11&is=679b8c91&hm=382b9cf194564b6eaae6befba9e780302d40cdd527f1b9fbd57e3c6093e41b17&

HeyAI grow Thank you for creating the ticket! A member of our team will reach out to you shortly.

@AI scale & grow > When we go into the tools, we try and delete it and when we come back it's still there... even though the messages were written only in one tool it's now in all of them. Could you record a loom video of this error behaviour so I can take a look. > Hey, my team and I set up tool messages for one tool and after trying to delete the messages it became the assistant response to any of the tools that we use. Can you share the call ID so I can look into it.

the org ID is: b48ae628-3847-44f6-9846-d053e177363f regarding the loom video, I will make it later today and share it with you. Thank you!

@AI scale & grow Could you please share a Loom video along with the relevant tool ID for the context? This will enable me to attempt to reproduce the scenario and examine it further.

It's a problem is with 3 tools, I tried to capture in the video how the messages keep coming back after I delete them... The video: https://www.loom.com/share/449d457572e44a949c6ac930ed5260a5?sid=1adc2b0c-2285-4a5e-a3e3-cfdcf69d4046 CustomerMemory tool: 362f4f0f-8eda-4c3e-baf2-bc7f912717d0 SiteMeasureDetails tool: be337a6d-82c5-4368-9ef7-9787709aa7a3 FencePlannerURLSMS tool: ce362004-de9a-4a69-8f07-985f96ea4230 Thanks!

@AI scale & grow I have just seen the video the messages are removed, just do a hard refresh then you will see they won't appear again it's an UI state out of sync issue.

Are you sure? the assistant keep using the same phrases from the messages during a call...

@AI scale & grow could you share for both issues mentioned above: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!

@Shubham Bajaj here is a screenshot with the timestamp at 0.08 seconds into the call. Call ID: 1a4aca0a-5c30-43a7-869d-a277069fdbd3 It should check the memory base (using a google sheet with Make scenario) and return with the name of the customer and their history (if returning customer or not and what they ordered/previous inquiry). Instead we get the tool call messages spoken to us "Hold on a sec" , and then "it seems there was a problem doing so". It appears that we are getting the data (ie. the scenario on Make works). https://cdn.discordapp.com/attachments/1334530702300942458/1336279568637493258/image.png?ex=67a33ad4&is=67a1e954&hm=804f6a611f5f279c2078360b485095fa8b43820e16ee259034638e5b0d582e3e&

@AI scale & grow

current_response

🔵 10:07:55:627 Server Message Successful. (https://hook.us2.make.com/sz863fabi6d6gqmwxu52qg73jtvsu9c5). Response: {"name": "", "phone": "", "previous_issue": ""}

expected_response_format

json
{
    "results": [
        {
            "toolCallId": "X",
            "result": "{name: value, phone: value, previous_issue:value}"
        }
    ]
}

The result type is string and it has to be type string only without any line breaks or new lines. A Single paragraph of type string.

Thanks, so we got the data coming through with the corrected JSON format, but the agent is still saying the error messages "It seems there is a problem doing so". Also she doesn't tell me if I'm a returning customer or not. Basically we don't want her saying anything when the tool call happens. She should just continue the conversation. Here is the call ID: 68b9417d-51c9-4f0d-adf7-e73ab1d09df9 https://cdn.discordapp.com/attachments/1334530702300942458/1336288299496771658/image.png?ex=67a342f5&is=67a1f175&hm=84c233ebba9833573030f4f551dcd669a480e6db461b0f7c368d2f7e0d20bfe6&

@AI scale & grow Your returning wrong tool call ID. Return the correct tool call ID, and then it will work. 🔵 10:46:40:811 Server Message Successful. (https://hook.us2.make.com/sz85). Response: { "results": [ { "toolCallId": "1", "result": "{name: Zac, phone: , previous_issue: Asked about Flat top pool fencing and if installation services are offered}" } ] }

We fixed it, but the tool still won't work and she will repeat the same sentence ☹️ i would appreciate your help with the tool. but regardless, i hope to remove the message as well... if you need another call id and a time stamp let me know https://cdn.discordapp.com/attachments/1334530702300942458/1337402827579854891/Screenshot_2025-02-07_at_14.38.15.png?ex=67a750f1&is=67a5ff71&hm=989d114339bc55421fea5c2c258474389574b38460765f45e5f5ca4a778e89d8&

Yes I need the recent call ID for the issue your mentioning about and the expected vs actual response.