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11labs voice doesnt work.
# support
w
Hi, I am trying to add a voice with voice id to my persona. For some reason when I use the id in the library literally 7 identical suggestions appear. But when I copy the id into the field in the agent it doesnt work and it says that the voice doesnt exsist. Even though it clearly does seven fold. (Also why does it exist seven times? That is useless) https://cdn.discordapp.com/attachments/1334563312762880085/1334563313320984607/image.png?ex=679cfc70&is=679baaf0&hm=77361a5c5a4afdd6dec1fd2528eb93812d24c2aef67573637238092931d1c993&
a
HeyWilliham Thank you for creating the ticket! A member of our team will reach out to you shortly.
v
message has been deleted
@Williham I'm sorry to hear that you're experiencing issues with adding a voice to your persona. It seems like there might be a glitch causing the multiple entries of the same voice. To address this, let's try the following steps: 1. Please ensure that you are copying the correct voice ID from the voice library. It's important to copy the entire ID without any additional spaces or characters. 2. Double-check that you are pasting the voice ID into the correct field in your agent's settings. 3. If the issue persists, it might be necessary to refresh the voice library or clear any caches that might be causing the duplication. As for the multiple instances of the same voice, this could be a display error or a synchronization issue. I would recommend syncing your cloned voice again with Play.ht to ensure that the correct data is being pulled from the voice provider. Would you like me to guide you through the syncing process again, or is there anything else I can assist you with to resolve this issue?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
w
I am not sure if a human is looking into this or only the bot for now. Can a human please help me? To clarify. It is the id KmnvDXRA0HU55Q0aqkPG. @User
s
@Williham Currently, the voice ID is associated with seven accounts, and I must consult with all of them, including yourself, prior to removing the voice. This is due to the duplicate voice ID being utilized by multiple organizations, which has resulted in an inability to identify a unique source, ultimately leading to functionality issues. I kindly request some time to reach out to the remaining organization owners and will follow up with you shortly.
t
I'm having similiar issues assigning voices into Squads. They don't seem to use the same logic as within the individual assistant view....
w
@Shubham Bajaj I can’t remeber adding the id to the library. I don’t know how to do that. I just wanted to add the custom id in the assistant. Can you give me an estimate on how long it will take to make the voice work? Are we talking hours, days or weeks?
s
@tpdnk2 can you share the voice ID?
@Williham can you add the voice again, If I remove it from our account?
w
Oh I just found out that you could add a voice in the voice library. So I added the voice there, and when I go into assiant -> voice and press Add Voice ID Manually and put in the ID, it works. So I solved my issue. However you now have eight instead of seven duplicates in the library. Which of course I still hope you can solve on your end, even though the initial problem I contacted you for is fixed.
s
@Williham Glad it's working for you, but yeah If I have to remove then I have to remove all 8 duplicates.
w
@Shubham Bajaj now there are 52 copies of the same voice in the voice library. Maybe a cause for concern? Just a heads up
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