Hi team! I'm getting an error I had never gotten before

phone-call-provider-closed-websocket

for call_id

e63844a1-b8ff-4a41-8524-5a6b4647d702

. Could you share some insight into what happened?

HeyAlejo Thank you for creating the ticket! A member of our team will reach out to you shortly.

@Alejo Hello! I'm here to help. The error

phone-call-provider-closed-websocket

indicates that the connection with the call provider was unexpectedly closed for the call with ID

e63844a1-b8ff-4a41-8524-5a6b4647d702

. This can happen due to various reasons such as network issues, timeouts, or the provider encountering an unexpected condition that required closing the connection. To resolve this, you can check the following: 1. Ensure that your internet connection is stable. 2. Verify that there are no issues on the call provider's end. 3. Check if there were any updates or changes in the call provider's API or service that might require adjustments on your side. 4. Attempt to establish a new connection and monitor if the issue persists. If the problem continues, it would be best to reach out to the call provider's support for a more detailed investigation. If there's anything else I can assist you with, please let me know!

@Alejo The **phone-call-provider-closed-websocket **indicates successful calls. To determine if a call was unsuccessful, it is necessary to utilize successEvaluation. It is important to note Telephony terminated the connection from their end in this instance. We successfully answered the call and established the connection without any issues on our part. In summary, the phone-call-provider-closed-websocket typically signifies that the individual has ended the call.