Vapi is the Voice AI platform for developers.

Vapi AI

Hi Support. My clients biggest gripe is that the ai doesn’t always detect voicemails, and when it doesn’t it does the first message instead of the voicemail. Right now we are using twilio’s detection settings, but i saw in another reply from <@865531204849500190> a recommendation to use the voicemail tool. If i use that, will can i configure the message in the api settings? And will it be in the voice of the agent?

HeyMarketeer Thank you for creating the ticket! A member of our team will reach out to you shortly.

<@1224796737865126030>
Hello! I'm glad to assist you with voicemail detection. If you're currently using Twilio's detection settings and facing issues with accuracy, using the voicemail tool can indeed be a good alternative. 

Yes, you can configure the message in the API settings. The voicemail tool allows you to set up custom messages that will be played when a voicemail is detected. Additionally, these messages can be delivered in the voice of the agent, ensuring a consistent experience for the caller.

To set this up, you would need to adjust the `voicemailDetection` settings in your API configuration. You can specify the `provider` and the `voicemailDetectionTypes` to fine-tune the detection to your needs. Also, make sure that the `enabled` flag is set to `true` to activate the voicemail detection feature.

Would you like to proceed with updating your voicemail detection settings now? If so, please provide the specific messages you'd like to configure, and I can guide you through the process.

You can continue this conversation by mentioning me in the message.

Got it. Tagging <@&1231325148079194222> for additional help.

<@1224796737865126030> can you share the call ID where it's failing to identify voice mail, so I can take a look?

<@1224796737865126030> Because of no response closing this ticket.