@Mohammad Hello! I'm here to help you with your VAPI issue. It sounds like you're having trouble with calls not working even though you've added your SIP number from Simtex as a provider in VAPI. To assist you better, could you please provide me with more details? Specifically, I need to know the following: 1. Have you confirmed that the

sipUri

attribute within the

forwardingPhoneNumbers

array is correctly formatted and points to the correct destination SIP address? 2. Is there any error message or code that you're receiving when trying to make or receive calls? 3. Have you ensured that your receiving system is configured to handle SIP REFER messages, as required by VAPI for call transfers? Once I have this information, I'll be able to guide you more effectively.

You can continue this conversation by mentioning me in the message.

one more call ID

The SIP team is saying we can connect, but those are not values that we have. For this service to be able to work with us it will need to be able to register with digest authentication when I asked them to share this "sbcConfiguration": { apiUrl: 'https://example-url.com', serviceProviderId: 'example-service-provider-id', serviceProviderApiKey: 'example-api-key', accountId: 'example-account-id', accountApiKey: 'example-account-api-key', applicationId: 'example-application-id', }

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@Mohammad Your call was never connected because of there is no PCAP file and logs. You might be doing something wrong try checking in telephony logs what's wrong.