Hello. I tried to test transferring the call between the outbound ai caller and my phone 1 (receiver) to my phone 2 (forwarding number). I want to edit what the AI/system says during the transfer process (because I think it's kinda lengthy). How and where can I edit that?

HeyJerome Matthew Thank you for creating the ticket! A member of our team will reach out to you shortly.

@Jerome Matthew Hello! To customize the message that the AI/system says during the call transfer process, you would typically need to access the settings or configuration panel of your Voice API platform. There, you should find options to edit the scripts or prompts that the AI uses during various call scenarios, including call transfers. If you're looking for a specific location within your platform or need guidance on how to navigate to these settings, please provide me with the name of the Voice API platform you're using or any additional context, and I'll do my best to assist you further. If this is a feature that is not directly accessible to you, you may need to contact the support team for your Voice API service for more detailed instructions.

Hey @Jerome Matthew To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!