What is the solution for phone calls to verizon customers to have the phone ring directly?

HeyDwayne Thank you for creating the ticket! A member of our team will reach out to you shortly.

@Dwayne To ensure that phone calls to Verizon customers ring directly, you would typically need to ensure that your number is not marked as spam and that you adhere to Verizon's call filtering standards. Here are some steps you can take: 1. **Register with STIR/SHAKEN**: This is a call authentication framework designed to combat caller ID spoofing. Make sure your telephony service provider implements STIR/SHAKEN protocols. 2. **Caller ID Name (CNAM) Registration**: Register your phone number with a CNAM database so that your business or personal name appears correctly on the recipient's caller ID. 3. **Avoiding High-Risk Behavior**: Ensure that your calling patterns do not resemble those of spammers, such as high volume, short-duration calls. 4. **Consent**: Obtain consent from the customers before calling them, which can sometimes help in ensuring that your calls are not blocked or sent to voicemail. 5. **Feedback Loop**: If your number is being incorrectly flagged, you might need to work with Verizon directly or through your telephony service provider to address the issue. 6. **Customer Whitelisting**: Encourage your customers to add your number to their contacts, which can help prevent your calls from being filtered. 7. **Compliance with Regulations**: Make sure you are in compliance with all telemarketing rules and regulations, such as the TCPA (Telephone Consumer Protection Act) in the United States. If you are experiencing issues with calls not ringing directly and have taken all the above steps, you may need to contact Verizon or your telephony service provider for further assistance. If there's a specific function related to VAPI that you need help with, please let me know!