Call IDs: 9537aed4-94c7-4086-abe4-22c8871795c2 a0b50e6f-0229-4df5-958d-17ab1a076872

HeyShivam Sharma Thank you for creating the ticket! A member of our team will reach out to you shortly.

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🔵 14:38:07:647 Converted Requested Tools Calls To Internal Format. [ { "type": "voicemail", "function": { "name": "voicemail", "description": "Use this function when you think the call has reached a user's voicemail." }, "messages": [ { "type": "request-start", "content": "Hello, this is Florian calling from Rexera on a recorded line.. regarding property address six eight six four Breckingridge LANE Clemmons North Carolina two seven zero one two.. which falls under the HOA Sub.. Hoa.. .. .. Clemmons.. West.. Homeowners.. Association,.. Inc. Uh.. I have a few questions about this property. You can call us back at plus one.. four one five.. two three six.. two five seven seven. Umm.. Thank you and have a good day!", "contents": [], "conditions": [] } ], "toolCall": { "id": "call_6hQJSGAmci8XKQezewFvGxLS", "type": "function", "function": {"name": "voicemail", "arguments": {}} } } ] @Shivam Sharma This is the voicemail request-start message that you have defined; therefore, I believe there is nothing amiss on our end. Please correct me if I am mistaken in this regard.

But there was no voicemail detection messages like leave a message or something in this scenario, why did it do so?

🔵 14:38:39:388 Live Call Manager Ending...(voicemail) The Call hangup as voicemail, because it has used the request-start messaged instead of start-message don't set the messages array then it will use the default property for voicemails.

Did not get you on this

@Shivam Sharma I meant to say the call was voicemail it was clear from the ended_reason and the correct voicemail message was left as you have set it in the request_start message content.

yep, thanks man