Agent talking to himself over a live call - Totall...
# supports
Shivam Sharma
01/31/2025, 9:44 PMPlease review this call and check why this is off the track from our prompt and why the agent was talking to himself. We are using vapi to call real people for our clients which can highly impact our company.
CALL ID: 014d2ee0-3379-45f6-a8b3-3cacd948b684
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Atlas
01/31/2025, 9:45 PMHeyShivam Sharma Thank you for creating the ticket! A member of our team will reach out to you shortly.
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Vapi
01/31/2025, 9:48 PMmessage has been deleted
Vapi
01/31/2025, 9:48 PM@Shivam Sharma
I'm here to help! To review the call and analyze the issues, I'll need to access the specific call analysis tools and data. Since I don't have direct access to your call records or analysis tools, I recommend reaching out to our support team who can assist you with this matter. They have the necessary tools and permissions to review call logs and provide insights into what might have gone wrong.
Please send an email to our support team with the Call ID and your concerns, and they will be able to help you further. Would you like me to assist you in drafting an email to our support team?
Vapi
01/31/2025, 9:48 PMYou can continue this conversation by mentioning me in the message.
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Shivam Sharma
01/31/2025, 9:48 PM@Shubham Bajaj
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Shubham Bajaj
02/01/2025, 10:55 AM@Shivam Sharma Could you please assist me with additional call IDs? This information would greatly aid me in identifying the root cause of the issue.
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Shivam Sharma
02/01/2025, 10:56 AMThis is the only call id where the issue occured. What actually happened over this call?
CALL ID: 014d2ee0-3379-45f6-a8b3-3cacd948b684
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Shubham Bajaj
02/01/2025, 10:59 AM@Shivam Sharma It's very hard to reach to an conclusion that's why I asked for more call IDs. If it appears do let me know.
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Shivam Sharma
02/01/2025, 11:00 AMBut this was totally off the track man. Listen to the recording. How can it do that?
Shivam Sharma
02/01/2025, 11:01 AMI have to answer to my team and they need a answer for this.
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Shubham Bajaj
02/01/2025, 11:08 AM@Shivam Sharma I have listen to the recording to me it's not possible at the first glance, but I can do follow up later again on this thread, will update you about my findings.
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Shivam Sharma
02/01/2025, 1:02 PMThanks! The ai kept speaking no stop for a period of 1 min almost. How is that possible and the voice also is female but we had a male voice. In vapi we already setup to not to fallback to any fallback voice.
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Shubham Bajaj
02/03/2025, 8:34 AM@Shivam Sharma The AI keep speaking to himself can be possible of the audio background if voice echos. Now regarding his sincerely I require another call ID to reproduce this on my end. But I have added your call ID and support ticket to my watch list.
Shubham Bajaj
02/04/2025, 10:38 AM@Shivam Sharma closing this ticket for now, let me know if this issue appears again for you.
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Shivam Sharma
02/04/2025, 8:07 PMMan, I have to answer to my team. Do we know what exactly happened on this call?