call forwarding query
# support
f
Hi if i use call forwarding and use a single transfer. Lets say i have my mobile phone with Number A, i am calling to my voice AI agent which has number B, if it forwards the call to number C then number C will see A or B ?
a
Heyflake9 Thank you for creating the ticket! A member of our team will reach out to you shortly.
v
@flake9 Hello! When you use call forwarding with a single transfer, if your mobile phone with Number A calls your voice AI agent which has Number B, and the AI agent forwards the call to Number C, then Number C will see the number that the AI agent is set to display. This can be either Number A (the original caller's number) or Number B (the AI agent's number), depending on the configuration of the AI agent's call forwarding settings. If the AI agent is configured to pass along the original caller ID, then Number C will see Number A. If it's configured to show its own number, then Number C will see Number B. This behavior can be adjusted based on the preferences set up in the voice AI system. If you need to set or check this configuration, please let me know, and I can assist you further!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
@flake9 Number C will see Number B by default but you can try managing it on your own using twilio flex.