can not return assistant
# support
u
phone number with no assistany or squad is called. vapi makes a assistant request and is sent Body { "error": "Sorry, not enough credits on your account, please refill." } as per documentation (you get outcome is supplying an assistant as per docs) caller is sent to fallback destination log attached https://cdn.discordapp.com/attachments/1335176375354523741/1335176375539208202/vapi_request.txt?ex=679f3766&is=679de5e6&hm=7b21217651b018bf2209ff2dba2d2e0e8c26c41fa3f96014a0ea7101dfd72291& https://cdn.discordapp.com/attachments/1335176375354523741/1335176375903981651/vapi_status_update.txt?ex=679f3766&is=679de5e6&hm=870b7a49736e4aea2e5661cef0cb469862cf6e169e6fcd22c19e0d1fd42ffcb5&
a
Hey🚀 Christine Thank you for creating the ticket! A member of our team will reach out to you shortly.
v
@🚀 Christine Thank you for the update. It seems there was an issue with the account credits which led to the assistant request being unable to be fulfilled. The caller being sent to the fallback destination is the correct procedure in such cases. If there's anything specific you need assistance with or any further action you'd like me to take regarding this situation, please let me know!
You can continue this conversation by mentioning me in the message.
u
it is possible to create assistants using the api and postman, so it is not a credits issue.
v
@🚀 Christine I apologize for any confusion. If you're able to create assistants using the API and Postman, it suggests that your account does have sufficient credits. The error message indicating a lack of credits might be specific to the context in which the assistant was being requested. To assist you further, could you please provide more details about the scenario in which the error occurred? This will help me understand the issue better and provide you with the appropriate support.
u
where are you seeing the credits reference
s
@🚀 Christine You need to add credits in your wallet, and after that you can start making calls again.