Make feat VAPI
# support
a
Hello, I'm having some trouble with Make. To be honest, I’ve created a blueprint, and everything looks good—no errors on Make. Sometimes it works perfectly, but other times nothing happens, and there are no logs between Make and VAPI. Do you have any idea what could be causing the issue? Thank you very much!
v
@ARENAG.ONE Hello! I'm sorry to hear you're experiencing inconsistencies with your blueprint on Make. It's great that you've got it working sometimes, but let's try to make it reliable all the time. Since you're not seeing any errors on Make and there are no logs between Make and VAPI when the issue occurs, it could be related to a few different things: 1. **Webhook Issues**: If you're using webhooks, there might be intermittent connectivity issues. Ensure that the webhook URLs are correct and that the server is consistently accessible. 2. **API Rate Limits**: If VAPI has rate limits, you might be hitting them occasionally. Check if there are any limitations on the number of API calls you can make in a certain timeframe. 3. **Conditional Logic**: If your blueprint includes conditional logic, ensure that the conditions are set up correctly and that they're not inadvertently preventing the execution. 4. **Third-party Service Downtime**: Sometimes the issue might be with a third-party service that's part of your blueprint. Check the status of all the services involved in your blueprint. 5. **Blueprint Configuration**: Double-check your blueprint configuration to ensure that all the necessary fields are correctly filled out and that there are no logical errors that could cause intermittent failures. 6. **Make's Execution Log**: Even if there are no errors, the execution log on Make might provide some clues. Look for any patterns or discrepancies in the logs when the blueprint fails to execute. If you've checked all these and still can't pinpoint the issue, it might be helpful to reach out to Make's support with specific details about your blueprint and the circumstances under which it fails. They might be able to provide more insight or notice something that's not immediately obvious. If you need further assistance or have more details to share, feel free to let me know, and I'll do my best to help you out!
You can continue this conversation by mentioning me in the message.
a
ll
The log from make are ok 23:17 Requesting execution. 23:17 The request was accepted. Waiting for the server. 23:17 The scenario was initialized. 23:17 The scenario was finalized. 23:17 The scenario run was completed.
But vapi doesn't receive the log
@Vapi
v
@ARENAG.ONE It seems like the issue might be on the VAPI side or with the communication between Make and VAPI. Here are a few steps you can take to troubleshoot further: 1. **Check VAPI Endpoint**: Ensure that the endpoint you're trying to reach on VAPI is correct and operational. If there's a typo or the endpoint has changed, it could explain why VAPI isn't receiving the data. 2. **API Authentication**: Verify that the authentication details provided to Make for VAPI are accurate. If the credentials have expired or are incorrect, Make won't be able to communicate with VAPI. 3. **Network Issues**: There could be network issues that are preventing Make from reaching VAPI. This could be on the side of Make, VAPI, or even your own network if you're using a local server or a firewall that could be blocking the requests. 4. **Payload Format**: Check the format of the data being sent from Make to VAPI. If the payload doesn't match what VAPI expects, it might be disregarded. 5. **VAPI Logs**: If possible, check the logs on the VAPI side to see if there's any indication of the incoming requests from Make. This could provide a clue as to where the breakdown is occurring. 6. **Test with a Simple Scenario**: Create a simple scenario in Make that sends a basic request to VAPI. If this works, it could indicate that the issue is with the complexity of your original blueprint. 7. **Contact VAPI Support**: If you've gone through these steps and still can't resolve the issue, it might be time to contact VAPI support for further assistance. They might have additional tools or logs that can help diagnose the problem. If you'd like, I can assist you in reaching out to VAPI support or take further steps to troubleshoot the issue. Please let me know how you'd like to proceed!
a
vapi support please
@ARENAG.ONE
@Vapi
v
@ARENAG.ONE Please ask support for more info on this.
a
@Vapi where ?
v
@ARENAG.ONE I apologize for any confusion. To reach out to VAPI support, you would typically need to go through the official support channels provided by the VAPI service. This could include: 1. **Support Email**: Check if VAPI has a support email address you can write to with details of your issue. 2. **Support Portal**: VAPI may have a support portal where you can submit a ticket or find additional resources. 3. **Documentation**: Review VAPI's official documentation for any troubleshooting guides or contact information. 4. **Community Forums**: Some services have community forums where you can post your issue and get help from other users or the support team. Since I don't have the specific contact details for VAPI support, you'll need to refer to the documentation or the contact information provided by VAPI when you signed up for their service. If you have any other questions or need further assistance, feel free to let me know!
v
@ARENAG.ONE I understand you're referring to the blueprint you've created on Make (formerly Integromat) that is supposed to interact with VAPI. If the blueprint on Make appears to be functioning correctly but VAPI isn't receiving the logs or data, and you've already checked the common issues I mentioned earlier, the next step would be to reach out to VAPI's support team for assistance. Since I am a support bot for VAPI, I can guide you through the process of contacting support. However, please note that I don't have the capability to directly connect you with a human support agent or access VAPI's internal support system. To contact VAPI support, you should: 1. Look for a 'Help' or 'Support' option within the VAPI dashboard or interface. 2. Check any documentation or user guides provided by VAPI for contact information. 3. If you received any emails from VAPI, they might contain support contact details. 4. Visit the official VAPI website and look for a 'Contact Us' or 'Support' section. If you're unable to find the support contact details or if there's a specific question you have that I might be able to help with, please let me know, and I'll do my best to assist you.
a
could you tell me if the blue print is ok ?
@Vapi
v
@ARENAG.ONE I'd be happy to help with your blueprint, but I'll need a bit more information to provide specific advice. Could you please describe the blueprint's workflow or share the steps involved? This will help me understand what you're trying to achieve and where there might be potential issues. Here are some details that would be useful: 1. The trigger that starts the blueprint (e.g., a webhook, scheduled time, manual start). 2. The actions that follow the trigger (e.g., API calls to VAPI, data processing steps). 3. The expected outcome of the blueprint (e.g., sending data to VAPI, receiving a response). 4. Any conditional logic or filters used in the blueprint. With this information, I can give you a more informed opinion on whether your blueprint is set up correctly. If you're unable to share these details publicly, please ensure you review the points I mentioned earlier and consider reaching out to VAPI support for further assistance.
p
Hello brother, I checked the blueprint, though it looks complex, I didn't identify any error... Can you give me an overview of what you are setting up...
@ARENAG.ONE
s
Hey @Pen 💻 To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!