I just created a vapi account and got $10 in credi...
# supportm
maaz hasan
02/04/2025, 10:43 PMI just created a vapi account and got $10 in credits and I made one call which cost me $0.14 and after that when I tried to make another call it give me an error of insufficient balance and when I checked it shows me 0 credits while I checked some minutes ago it shows me around $9 or something also I checked my history and call logs there is only one call which cast is $0.14 and no history of balance??
Please help me with this issue I'm in the testing process.
https://cdn.discordapp.com/attachments/1336467285598142556/1336467286890119248/IMG_20250205_034324.jpg?ex=67a3e9a7&is=67a29827&hm=3e7dabcb18c197f10ef3eddbc828d0a58e1571ccf261c7d4553b67b47ee59c92&
maaz hasan
02/04/2025, 10:44 PM@User
maaz hasan
02/04/2025, 10:45 PM@Vapi
v
Vapi
02/04/2025, 10:45 PM@maaz hasan
I'm here to help you with your issue. It sounds like there might be a discrepancy in your account balance. Let's take a closer look at your account details and transaction history to understand what happened. Could you please provide me with your account ID or the email address associated with your VAPI account? This will help me to investigate the issue further.
Vapi
02/04/2025, 10:46 PM@maaz hasan
I'm sorry to hear that you're experiencing issues with your credit balance. It seems there might be a discrepancy in the account balance reporting. To assist you further, I would need to look into your account details. Since I'm here to help, let's try to resolve this together.
Could you please provide me with your account ID or the email address associated with your VAPI account? This will help me to investigate the issue more thoroughly. Rest assured, we'll work to get this sorted out as quickly as possible.
Vapi
02/04/2025, 10:46 PMYou can continue this conversation by mentioning me in the message.
m
maaz hasan
02/04/2025, 10:47 PM@Vapi do you mean organization id ?
v
Vapi
02/04/2025, 10:47 PM@maaz hasan
Yes, the organization ID would be helpful to investigate the issue with your account balance. Please provide your orgId so that I can assist you further.
m
maaz hasan
02/04/2025, 10:48 PM64363f52-1db2-4084-b87d-ecbf8e3fe516
maaz hasan
02/04/2025, 10:48 PM@Vapi
v
Vapi
02/04/2025, 10:48 PM@maaz hasan
Thank you for providing your organization ID. I will now look into your account details and transaction history to understand what might have caused the discrepancy in your balance. Please hold on for a moment while I investigate this for you.
m
maaz hasan
02/04/2025, 10:48 PMSure
maaz hasan
02/04/2025, 10:49 PM@Vapi
v
Vapi
02/04/2025, 10:49 PM@maaz hasan
Please ask support for more info on this.
m
maaz hasan
02/04/2025, 10:49 PMHow ? @Vapi
v
Vapi
02/04/2025, 10:49 PM@maaz hasan
I apologize for any confusion. To get more information on this issue, you can reach out to the VAPI support team directly. They will be able to access your account details and transaction history to provide you with a detailed explanation and resolve any discrepancies with your balance.
You can contact VAPI support through the following channels:
1. Email: Send an email to the support team with your organization ID and a detailed description of the issue.
2. Support Ticket: Log in to your VAPI account and submit a support ticket with all the relevant information.
3. Live Chat: If available, use the live chat feature on the VAPI website for immediate assistance.
Please make sure to include your organization ID (64363f52-1db2-4084-b87d-ecbf8e3fe516) and any other relevant information when you contact support to help them assist you more efficiently.
m
maaz hasan
02/04/2025, 11:02 PM@User
maaz hasan
02/04/2025, 11:02 PMPlease help me out in this issue
s
Shubham Bajaj
02/06/2025, 6:20 AM@maaz hasan Can you try making call now, the issue has been fixed for your account. Let me know how it goes.