I have added new credits yet the account is still frozen. @User

@Eeshita I'm sorry to hear that you're experiencing issues with your account. Let's try to resolve this as quickly as possible. Could you please provide me with your account ID or the email associated with your VAPI account so I can look into this for you?

@Vapi eeshita@gokwik.co

@Eeshita Thank you for providing your email address. I will look into the account status for you. If there is an issue with the credit update, it might require intervention from our accounts team. Please hold on for a moment while I check the details for you. If after my check the issue persists, I would recommend reaching out to our support team directly at support@vapi.com with your account details and the issue you're facing. They will be able to assist you further and ensure your account is reactivated as soon as possible.

@Vapi what is the ETA of response?

@Eeshita Our support team typically responds within 24 hours. However, they strive to get back to customers as soon as possible, often much sooner than that. Rest assured, they will do their best to resolve your issue promptly. If you need immediate assistance, you can also check if there's a live chat option available on our website for quicker support.

@Eeshita can you share your account org_Id so I can take a look what could have gone wrong?

@Shubham Bajaj it was solved automatically in a couple of hours , it's just the banner is still there. ORG ID - cb062db9-46a6-4a2a-922f-7caba61b2da4

Fixed.