Transferring Call error
# support
r
Hey When I am moving from one squad to other it is saying "transferring your Call Now". I gave thousands and thousands of prompt not to speak but it is overriding. I turned off every setting related to function call. I also used vapi guide on silent transfers to call the tool instead of mentioning transfer. But not working at all. Please someone who is familiar with issue can help.
v
You can continue this conversation by mentioning me in the message.
@rk I'm sorry to hear that you're experiencing issues with the silent transfer process. It sounds like you've already tried several troubleshooting steps. To assist you further, I'll need to know which specific tool you're using to initiate the transfer. If you're using the
transferCall
tool, please ensure that you're setting the
assistantOverrides
correctly to prevent the system from speaking the transfer message. If you could provide me with the exact parameters you're using when calling the
transferCall
tool, I can help you adjust them to ensure a silent transfer. If you're not sure about the parameters or if the issue persists, please ask support for more info on this.
s
Hey @rk To help track down this issue, could you share: - The call ID This would really help me figure out what went wrong!
r
Hey hi thanks for reaching out Could you please help people understand clearly all the options in Vapi It took me a long time to figure out how to deal with transferring your call. It is present in destination, that too the option was closed hence never thought of looking
6 Views