Hi there. I sent a message about an hour ago asking for help on why my knowledge base files can't be accessed by my assistant even though the files are found in the Files section of my dashboard. I gave the PDF file ID which is this: 05a70f0e-a4dd-4588-b31a-57e204c5eaf0 The chat support replied and even marked my message as "solved", but why is the file still not available to be selected for my assistant to use? What am I missing? Thanks again.

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Where do I do this? Yesterday assigning a knowledge base file to my assistant was not a problem. It is only today that it disappeared. I get a "None" option in what was a dropdown before.

@Katrina I understand the issue now. It seems like there might be a glitch or a change in the system that is preventing you from adding the file to your assistant's knowledge base as you normally would. To address this, I recommend the following steps: 1. Refresh your dashboard page to ensure it's not a temporary loading issue. 2. Clear your browser cache or try accessing the dashboard from a different browser or incognito mode to rule out browser-related issues. 3. Ensure that there are no changes in the dashboard's user interface that might have altered the way files are added to the knowledge base. If after these steps you still can't add the file, it's possible that there's a technical issue on the backend that needs to be addressed by the support team. Would you like me to report this issue to the support team on your behalf?

@Vapi Yes please, I would like to report this as an issue. I have 3 other VAPi accounts, and all three cannot add the file to my assistant's knowledge base as normally would.

@Katrina I understand the urgency of the situation, especially since it's affecting multiple accounts. I will report this issue to our support team right away to ensure it gets the attention it requires. Please expect a response from our support team as they investigate the issue. They may reach out to you for additional information if necessary. In the meantime, if there's anything else I can assist you with, please let me know. Your patience and understanding are greatly appreciated as we work to resolve this matter for you.

@Vapi there is also another issue. It seems your documentation link to your own knowledge base is not working, I get a 404 page https://docs.vapi.ai/customization/knowledgebase

@Katrina Thank you for bringing this to our attention. It seems there is an issue with the documentation link for the knowledge base. I will report this broken link along with the previous issue to our support team so they can address both concerns promptly. We apologize for any inconvenience this has caused and appreciate your patience while we work to fix these issues. If there's anything else you need help with, please feel free to ask.

@Vapi thank you, that's all for now. Looking forward to have both issues resolved as soon as your team is able to. Thanks again.

@Katrina Sweet. Have a great day!