Urgent: Add Ons HIPAA Compliance.
# support
t
Hello, So It's regarding HIPAA Compliance I don't understand it fully, How it is added to my bill automatically and now $857 is due, I don't remember adding this add on, Can you please explain what this is all about? account : account@iffort.com
v
@the_race_east Hello! HIPAA Compliance is a set of standards for protecting sensitive patient health information. Companies that deal with protected health information (PHI) must have physical, network, and process security measures in place and follow them to ensure HIPAA Compliance. Regarding the charge on your bill, it's possible that HIPAA Compliance features or services were added to your account, perhaps as part of a package or due to a requirement for handling PHI. If you believe this was added in error or you'd like to understand more about how these charges apply to your account, I can assist you in reviewing the details and addressing any concerns you may have. To proceed, I would need to verify your account details and review any changes or additions that may have led to this charge. Would you like me to look into this for you now?
You can continue this conversation by mentioning me in the message.
t
yes please
ashish.yadav@iffort.com my account email
billing email :accounts@iffort.com
@Vapi @Shubham Bajaj yes please ashish.yadav@iffort.com my account email billing email :accounts@iffort.com
s
@the_race_east can you share the orgId so I can take a look?
t
@Shubham Bajaj 79a62bb3-7837-48bf-91c4-9d26ee39b0
@Shubham Bajaj @Sahil @Vapi , Please attend to this issue, Thank.
v
Hey, I can see that "hipaa_enabled": true, is set to true which caused it. Can you remove it?
s
@the_race_east Simply disable the HIPPA Enabled for now, and will see it later.
t
Okay done