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Call Forwarding issue.
# support
f
I have attach the picture of assitant how I setup. When I use it individually it's working fine but in squad it say me transferring call now only saying this not originally transferring. What is the issue please let me know ASSAP. I did manipulate the phone number because of security reasons. This is callId for individual asstiant use: 5050df54-0bb3-4a35-8a44-d1a942760108 It's when it is called in squad: 2bd08a70-99ae-4fa3-b94e-c3488624023d https://cdn.discordapp.com/attachments/1336644455582928906/1336644455914274909/Screenshot_2025-02-05_at_3.24.16_PM.png?ex=67a48ea7&is=67a33d27&hm=3e2bc6007eba02da1cffa5cfa0533e3e821f763c8c596566ed85a4bcde9844b6&
@User @Shubham Bajaj
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@Farhan I'm glad to hear that the assistant is working fine individually. However, I'm sorry to hear you're experiencing issues with the squad functionality. It sounds like there might be a problem with the way the squad is set up or possibly a technical glitch when attempting to transfer the call within the squad. To assist you better, I would need to know more about how you've configured the squad. Could you please provide details on how you've set up the squad members, including whether the assistants are persistent or transient, and the destinations you've specified? Once I have more context, I'll be able to guide you more effectively. If there's sensitive information you can't share here, please ensure that any personal or sensitive data is redacted for security reasons. If the issue persists, we may need to escalate this to our technical support team for a deeper investigation.
You can continue this conversation by mentioning me in the message.
s
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json
    {
      "role": "tool_calls",
      "time": 1738750972464,
      "message": "",
      "toolCalls": [
        {
          "id": "call_IN4xKMYG74zJbphaqJSq8u6z",
          "type": "function",
          "function": {"name": "transferCall", "arguments": "{}"}
        }
      ],
      "secondsFromStart": 30.846
    },
    {
      "name": "transferCall",
      "role": "tool_call_result",
      "time": 1738750973527,
      "result": "No transfer destination returned.",
      "toolCallId": "call_IN4xKMYG74zJbphaqJSq8u6z",
      "secondsFromStart": 31.909
    },
    {
      "role": "bot",
      "time": 1738750973567,
      "source": "",
      "endTime": 1738750974837,
      "message": "Transferring the call now.",
      "duration": 1270,
      "secondsFromStart": 18.38
    },
    {
      "role": "user",
      "time": 1738750980277,
      "endTime": 1738750991176.998,
      "message": "Why, uh, the system is not working transferly, you know, transferring successfully, uh, the call to the phone number except it's working good in",
      "duration": 8730.0009765625,
      "secondsFromStart": 25.09
    },
    {
      "role": "bot",
      "time": 1738750993537,
      "source": "",
      "endTime": 1738751000957,
      "message": "I apologize for the inconvenience you're experiencing. Me connect you to someone who can assist you right away. Please hold on for a moment.",
      "duration": 6200,
      "secondsFromStart": 38.35
    }
@Farhan In this the transfer failed because there was no destination returned as it's visble from the logs.
@Farhan The reason behind saying, transfer call message is because of request-start message coming from transfer destination request set it to empty or messages array to empty , and then it won't show up. šŸ”µ 10:22:52:465 [user ERROR] transfer-destination-request failed validation. No 
destination
. šŸ”µ 10:22:52:464 Converted Requested Tools Calls To Internal Format. [ { "type": "transferCall", "destinations": [], "function": { "name": "transferCall", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the transferCall function. DO NOT call this function unless you are instructed to do so.", "parameters": {"type": "object", "properties": {}, "required": []} }, "messages": [ { "type": "request-start", "blocking": false, "contents": [], "content": "Transferring the call now", "conditions": [] } ], "toolCall": { "id": "call_IN4xKMYG74zJbphaqJSq8u6z", "type": "function", "function": {"name": "transferCall", "arguments": {}} } } ] šŸ”µ 10:22:52:465 No serverUrl found for message type: transfer-destination-request. Skipping...
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