We didn't receive the message that is in the trans...
# supporta
august
02/05/2025, 9:15 PMI highlighted the user’s phrase in the screenshot, which can be seen in the VAPI transcripts and heard in the recording, but we did not receive it. Everything above and below it was received. Could you please look into why the message was not sent?
call_id: dc4be1a7-93ca-4995-b417-f0e7f4c37172
https://cdn.discordapp.com/attachments/1336807412577079428/1336807412946043052/2025-02-05_18.48.19.png?ex=67a5266b&is=67a3d4eb&hm=75db35a5576119502887c56ab2938bed1bb11b04caad5cf76b7be04b6cce1035&
august
02/05/2025, 9:15 PMwhy did you closed ticket https://discord.com/channels/1211482211119796234/1336714455920414753 ?
v
Vapi
02/05/2025, 9:18 PMmessage has been deleted
Vapi
02/05/2025, 9:18 PM@august
I'm here to help! To investigate the issue with the missing message, I'll need to review the call transcripts and recordings associated with the provided call ID. However, as a support bot, I don't have direct access to the system's data or the ability to perform such actions.
Please reach out to our support team with the call ID: dc4be1a7-93ca-4995-b417-f0e7f4c37172, and they will be able to assist you further by looking into the transcripts and recordings to determine why the message was not sent. If there's anything else I can assist you with, please let me know!
Vapi
02/05/2025, 9:18 PMYou can continue this conversation by mentioning me in the message.
s
Shubham Bajaj
02/06/2025, 7:41 AM@august Check your DM , I am sharing logs with you which clearly describe the update was sent to you.