Suddenly in 2 Accounts my knowledgebase section to...
# support
m
Happened on one account. then 10 minutes later my other account. Knowledge base seems to still work on configured agents, but no file list shows on the right, just none, and no way to add or edit. in files, all the files are still there. quite catastrophic as can not update an agent to get it doing its job of a outbound campaing that was supposed to start at noon... HELP
v
@mirai2021 I'm really sorry to hear about the trouble you're experiencing. It sounds like there might be an issue with the interface not displaying your files correctly. To help you better, could you please provide me with some additional information? Specifically, I need to know which platform or service you're using where the file list is not showing. This will help me understand the context and guide you through the right steps to resolve the issue.
You can continue this conversation by mentioning me in the message.
m
in any assistant. the right side box for knowledgebase. used to have all the documents selected for that assistant. now all assistants show just the word NONE and no documents to select. IF i look in the files sectoin, all files are there. but all are not attached to right assistants, and UI won't show me the list to re attach in either of my 2 vapi accounts.
hello?
@VAPI Tech This is not resolved and extremely frightening...
g
People are talking about this in #1211484481848873020 and other issues have been opened in support. After figuring it out with the help of another user I made a video showing how to fix it.

https://youtu.be/DI1j6lTE8Q0

s
Thanks @geramalagon for helping @mirai2021
Checking @mirai2021 if this is resolved for you?
g
@User My pleasure. I am happy to help