Knowledge Base Upload Error
# supporta
Agent Dialed
02/06/2025, 3:32 AMHey Team,
I am running into an issue with selecting the knowledge base file in the assistant. I have uploaded the file as "plain Text" and in "Microsoft Word" and am still getting no option to select the knowledge base. I added pictures here for you as well to see and have confirmed the file is uploaded in the "files" tab. Any assistance on this would be greatly appreciated. I had this uploaded and working on 2/3/2025 and did not have any issues around this. Please let me know ASAP as I have a few clients needing work.
https://cdn.discordapp.com/attachments/1336902174000676945/1336902174302539796/image.png?ex=67a57eac&is=67a42d2c&hm=8b8e00c87f77e625e2398698afb94585fcba1f970152080b9f60babe4643a551&
https://cdn.discordapp.com/attachments/1336902174000676945/1336902174877417522/image.png?ex=67a57eac&is=67a42d2c&hm=0aa27d91dc93e6a85cf571adf891d1e115d8f210eb13ea3bc2c3432f5214ff27&
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Vapi
02/06/2025, 3:34 AMmessage has been deleted
Vapi
02/06/2025, 3:34 AMYou can continue this conversation by mentioning me in the message.
Vapi
02/06/2025, 3:34 AM@Agent Dialed
Hello!
Thank you for reaching out with your concern. It seems like there might be an issue with the file recognition or selection process within the assistant's knowledge base configuration. To assist you better, could you please provide me with the file IDs of the knowledge base files you have uploaded? Once I have the file IDs, I can help you set the knowledge base correctly.
In the meantime, please ensure that the files are in a supported format and that there are no restrictions or issues with the file permissions that might prevent them from being selected as a knowledge base.
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Agent Dialed
02/06/2025, 3:37 AMhey this is the file ID I am mentioning d9bcd712-2a10-437d-a632-ff1498b66b4a
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Shubham Bajaj
02/06/2025, 7:13 AM@Agent Dialed We have migrated from Canonical to Trieve. You will need to attach the Knowledge Base using the API. You can learn more about it here: https://docs.vapi.ai/knowledgebase
This information was shared a week ago.
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LB_D
02/06/2025, 3:08 PMHello @geramalagon! I followed the steps in your video and I got this result on my end. Not sure if I missed a step but I replay the video and I don't think I missed anything. Let me know.
https://cdn.discordapp.com/attachments/1336902174000676945/1337077565650632724/image.png?ex=67a62205&is=67a4d085&hm=72db80f2ab4ac5481ec18b1e19e8b18847e5fcdc423ae7db001832abcca28ebd&
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geramalagon
02/06/2025, 3:09 PMYou are using GET instead of POST. Change it from the drop-down
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LB_D
02/06/2025, 3:10 PMOh shoot..thank you!
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geramalagon
02/06/2025, 3:10 PM😉 I am happy to help
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Agent Dialed
02/06/2025, 3:55 PMfor sure will there be another option as before where we can simply upload the knowledge base
Agent Dialed
02/06/2025, 3:55 PMinstead of doing an API call to it
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Shubham Bajaj
02/07/2025, 4:56 PM@Agent Dialed You can utilize this tool: https://dub.sh/4GefClE to expedite the Knowledge Base setup process.
Additionally take a moment to view this brief 10-minute video, which will guide you in setting up a Knowledge Base independently: https://www.loom.com/share/9986c175aef146f9b85631414d5e1d67?sid=71983154-6216-477d-b79a-d6e890002a73.
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