Knowledge Base Missing
# supportm
Mark Clint
02/06/2025, 4:02 AMWe already have the files uploaded on our Knowledgebase long time ago and now it seems like its not posting and if I select or click the knowledge base it shows "none".
Check Screenshot for reference.
https://cdn.discordapp.com/attachments/1336909771290185802/1336909771625857095/image.png?ex=67a585c0&is=67a43440&hm=98948d7e099dcdcb735f1690ae4e474e11fbeb46034e94a6e52c08eb7645cc60&
https://cdn.discordapp.com/attachments/1336909771290185802/1336909771927715951/image.png?ex=67a585c0&is=67a43440&hm=2dc245af86e715aaa2e4069ab82fcfcc0729b0576d0bb4b4e4b39ce70e3451e4&
v
Vapi
02/06/2025, 4:04 AMmessage has been deleted
Vapi
02/06/2025, 4:04 AMYou can continue this conversation by mentioning me in the message.
Vapi
02/06/2025, 4:04 AM@Mark Clint
I'm here to help! It sounds like there might be an issue with the knowledge base file linkage or a display error in the interface. Since I can't directly view screenshots, let's try to troubleshoot this together.
Could you please confirm if you have the file IDs of the uploaded files? If you do, we can attempt to re-establish the connection with the knowledge base. If not, we might need to look into the system logs or the backend to understand what's happening. Please provide me with the file IDs or any additional information you might have regarding the knowledge base setup.
m
Mark Clint
02/06/2025, 4:09 AMfile ID's are:
02c0f646-9365-4b92-a129-c65efa061bdf
355f6737-c005-4d10-af1c-bfd2a3b30510
4cdf403f-ec67-41b6-9080-2f66d809bb3e
0031b927-e94f-45de-99d6-8e576397924d
7272e68e-270b-49ec-b008-d11e6b5e66e5
ded0f803-5081-46aa-8d78-80737672e118
e7091243-f6ff-4de3-9128-5bafeba0561d
6103f583-5864-4478-b72d-c29d14eee0b6
Mark Clint
02/06/2025, 4:10 AMIt worked a few weeks ago, but we just noticed this issue this week. 😫
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Shubham Bajaj
02/06/2025, 7:12 AM@Mark Clint We have migrated from Canonical to Trieve. You will need to attach the Knowledge Base using the API. You can learn more about it here: https://docs.vapi.ai/knowledgebase
This information was shared a week ago.
s
Shubham Bajaj
02/07/2025, 4:55 PM@Mark Clint Kindly take a moment to view this brief 10-minute video, which will guide you in setting up a Knowledge Base independently: https://www.loom.com/share/9986c175aef146f9b85631414d5e1d67?sid=71983154-6216-477d-b79a-d6e890002a73. Additionally, you may utilize this tool: https://dub.sh/4GefClE to expedite the Knowledge Base setup process.
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