Invalid datetime for call
# support
d
v
@dl_amit I'm sorry to hear you're experiencing issues with the call datetime display on the dashboard. To assist you better, could you please provide me with more details? Specifically, I need to know if there's an error message associated with the invalid datetime, or if the format appears incorrect. Additionally, it would be helpful to know if this issue is occurring for all calls or just specific ones. In the meantime, please ensure that your system's timezone settings are correctly configured, as this can sometimes affect how datetime values are displayed. If the issue persists, we may need to look into the system logs or configuration settings to identify the root cause. If you can provide me with the necessary details, I'll do my best to help you resolve this issue.
You can continue this conversation by mentioning me in the message.
s
@dl_amit can you share the list of call IDs?
d
It is there in this snapshot already
s
@dl_amitfor now I am extracting the call IDs please from next time share the call IDs in text.
šŸ”µ 21:37:16:176 Call
c83a6afe-19ff-441c-ad61-0356ebba6226
Waited 300s But Transport Never Connected. šŸ”µ 09:01:28:887 Call
f78148bb-a29d-4fba-bb26-acc1ada9ea65
Waited 300s But Transport Never Connected. @dl_amit These calls were never connected/started by telephony provider because of this you observe invalid date time.
d
Is this not a defect? why this should be shown as Invalid datetime
a
Your correct, it needs to be a better message or placeholder like "--". I am sending your feedback to the team.
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