Call recordings not created in Calls Logs
# supportn
nastiushka7657
02/06/2025, 9:55 AMToday (6th of February) call recordings are not available on Vapi Calls Logs (not created) for all assistants on client's account. is it a bug on the side of Vapi?
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Vapi
02/06/2025, 9:58 AMmessage has been deleted
Vapi
02/06/2025, 9:58 AM@nastiushka7657
I'm sorry to hear that you're experiencing issues with call recordings not being available. It's possible that there might be a temporary issue with the VAPI service. To assist you better, could you please provide me with the client's account information or any specific error messages you might be seeing? This will help me look into the issue more effectively. If the problem persists, I would recommend reaching out to VAPI support for a detailed investigation.
Vapi
02/06/2025, 9:58 AMYou can continue this conversation by mentioning me in the message.
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nastiushka7657
02/06/2025, 9:59 AMOrg ID is 8c160f50-51b9-4e0f-b84a-e08d2d4d9db3
nastiushka7657
02/06/2025, 10:00 AMRecordings are just unavailable (not created) for all calls.
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Vapi
02/06/2025, 10:00 AMGot it. Tagging @User for additional help.
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Shubham Bajaj
02/06/2025, 12:03 PM@nastiushka7657 can you try another call, the issue has been resolved.
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nastiushka7657
02/06/2025, 1:46 PM@Shubham Bajaj yes recordings are created, thank you!