# Urgent:# Cannot add the knowledgebase to voice a...
# support
n
# Urgent:# Cannot add the knowledgebase to voice agents "none" displayed in dropdown Please can this issue be looked at. All agents affected. Knowledgebase is showing under the files are of the dashboard. Login ID: info@nickasher.com Organization Name info@nickasher.com's Org Organization Email info@nickasher.com Organization ID 686fccdf-3597-4367-a841-80a83e8a577e Please keep me updated on progress,
g
Hi Nick! They made some changes to how the knowledge base works. Here is a video I made last night where I show you how to fix it:

https://youtu.be/DI1j6lTE8Q0

n
Watched this video, knowledgebase now appearing, testing just now, many thanks;
g
Awesome!! I am glad to know it helped 🙂
n
is it possible to use a website page as the data source, do you know how I would format that in the json?
and refresh every 12 hours if possible
g
Good question. You must update the knowledge base via the API. There is a "Websites" parameter. This is not a feature I have worked with but accoding to the docs it says that it creates a vector store. You could set up an automation to make these API calls every 12 hours and update the vector store with the "Websites" parameter
n
ok many thanks
g
I am happy to help
n
ideal, please mark as solved👍
g
I can't do it myself
I am not a mod of this server
Haha
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