call ID 41237a5d-2269-4e9c-b57f-0d6b5e1e6196 Is there anyway to have the AI recognize when its hearing itself after it speaks? It just kept resetting over and over because every time it talked it heard itself talk and thought it was the customer.

I'm not a support person, but if the end user has their phone on speakerphone mode really loud then the ai voice can echo + delay may be longer than the echo delay remover can handle. Try to reduce delay if you can but as the ai doesn't actually "hear" it only sees transcribed text there's no real way for it to recognize it's own voice. At most maybe it would notice that it's words are being repeating back to it but it wouldn't know if it was itself or the caller doing it.

@Ham Indeed, the voice is echoing, as evidenced by the call recording, which has consequently led to the AI repeating itsefl.