is the transfer call not working?
# support
m
@Shubham Bajaj
@Sahil
@geramalagon
s
Hey @me To help track down this issue, could you share: - The call ID This would really help me figure out what went wrong!
m
@Shubham Bajaj heres one, it happened to a TON yesterday 3093d753-ea24-49d4-9760-83fd11303ec4
s
🔵 22:04:15:881 No serverUrl found for message type: phone-call-control. Skipping... @me Just remove the
phone-call-control
server event from your assistant and then it will work. Basically
phone-call-control
means you want to control how the transfer should be done.
m
@Shubham Bajaj how did it start doing it? i never touched that setting or gave it a comand to do that
c
Hey, we will be having an Office Hour in 20 minutes. Can you hop in and get your query resolved during it?
s
@me checking if your were able to remove the server message if not then:- 1. Go to the Vapi Dashboard 2. Click on Assistants NavBar Item 3. Select the Assistant in discussion 4. Goto Advance Tab 5. Scroll down to the server messages section and deselect the server message
m
@Shubham Bajaj having the same issue still
c
Hey can you share the recent call ID?
3 Views