Hi @Shubham Bajaj Call ID: e2a6a88d-3f8a-4593-9f12-c2c12b4607e3 When the order placement flow continues, I noticed that the assistant repeatedly checks whether the customer is an existing customer. This unnecessary repetition disrupts the flow and causes the assistant to skip the next steps. It seems the assistant is forgetting the conversation context or flow. Could you please guide me on how to handle this issue properly? cc :- @NickTheAussie @Malay

@parth kathiriya Your returning tool call response in wrong format, result is supposed to be of type string. Just stringify your result array without any line breaks and then it will work.