Sip trunking with telnyx
# support
j
I have successfully transferred a number from telnyx to the platform for outbound purposes. The issue is the make scenario is working perfectly and the call is initiated but it won't go through. The call logs has the record as well but it has an error message of "sip gateway failed to connect". What should be done
@User
s
@Jeremiah ๐Ÿ’Ž๐Ÿ”ฎ can you share the outbound call ID so I can take a look?
j
Definitely
580ec357-7626-4027-bd8c-609e4140521c
@Shubham Bajaj
s
@Jeremiah ๐Ÿ’Ž๐Ÿ”ฎ A gentle reminder to continue this thread.
j
Just got the notification
How do i open the file and how do i fix?
c
You will need to get in touch with the telnyx team they will be able to provide you much more context on why authentication is failing.
j
Alright
4 Views