My End of Call Report is not capturing the customer name on make.com, all the steps are set up correctly, How do i resolved this?

@lin10 can you share the call ID please?

@Shubham Bajaj here you go > 45c32019-10e3-4710-92af-bebb84fd9565

@lin10 You need to use analysis plan structured data to capture customer name, which your not doing currently and eventually not getting the customer name. Goto Vapi Dashboard, and then goto assistants page and then analysis section of your assistant.

@Shubham Bajaj but the customer name from the transcript is not accurate all the time in terms of the spelling and all. I saw the article on metadata overrides > https://support.vapi.ai/t/23455123/need-to-send-some-metadata-in-create-call-payload. Here is my current JSON, can you help to see where can i put the metadata override at? { "assistantId": "{{35.

Assistant ID

}}", "assistantOverrides": { "variableValues": { "name": "{{29.

0

}}" } }, "customer": { "number": "{{39.e164}}" }, "phoneNumberId": "f2274e8b-5367-4609-893e-9c714b1d60c6" }

This is correct, and make sure to use

{{name}}

inside your prompt for assistant to greet caller by it's name.