None of my agents can access knowledgebases.
# supporta
AI Mad Marketeer
02/07/2025, 6:02 PMI am including a Loom video to show what I am tlaking about.
Please help.
https://www.loom.com/share/ba5670cc8c7e46f2ae44b0b99efbcde2?sid=1031cac3-3e67-402a-b6d3-954db30c92cd
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Shubham Bajaj
02/07/2025, 6:34 PM@AI Mad Marketeer We have migrated from Canonical to Trieve. You will need to attach the Knowledge Base using the API. You can learn more about it here: https://docs.vapi.ai/knowledgebase
This information was shared a week ago.
Shubham Bajaj
02/07/2025, 6:34 PMKindly take a moment to view this brief 10-minute video, which will guide you in setting up a Knowledge Base independently: https://www.loom.com/share/9986c175aef146f9b85631414d5e1d67?sid=71983154-6216-477d-b79a-d6e890002a73.
Shubham Bajaj
02/07/2025, 6:34 PMAdditionally, you can utilize this tool: https://dub.sh/4GefClE to expedite the Knowledge Base setup process.
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AI Mad Marketeer
02/07/2025, 7:24 PMThanks
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Harshitha
02/07/2025, 11:43 PMI have tried using it through api but it is not working for me. I would like to know how can i train my website as a knowledge base along with the sublinks and all. That would be helpful for me to work on it.
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Shubham Bajaj
02/10/2025, 12:07 PM@Harshitha instead of fileIds use websites and pass your website links over there. That's all is required.
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Harshitha
02/12/2025, 4:45 AM@Shubham Bajaj @User I have created a vapi account and create a phone number using vapi but when i am trying to call the number it is saying me that call can't be completed.
Harshitha
02/12/2025, 4:46 AMIt's an Urgent Request.
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Chiranjeet Mishra
02/12/2025, 12:43 PMHarshitha, can you share your orgId so I can take a look?
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Harshitha
02/13/2025, 3:46 AM@shubhambajaj it is working now
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Chiranjeet Mishra
02/13/2025, 4:20 PMHey Harshitha, thanks for letting me know , and closing this ticket
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Harshitha
02/14/2025, 5:28 PM@Shubham Bajaj I don't why suddenly it is not working now again. May i know why is this happening
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Chiranjeet Mishra
02/14/2025, 7:37 PMHey Harshitha To help track down this issue, could you share:
- The call ID
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
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Harshitha
02/14/2025, 9:24 PMI created an account with Vapi and obtained a Vapi telephony number that is intended to work in both the USA and Canada. After activation, the number didn’t work for a full day, but then it started functioning, and I assumed the delay was related to the activation process. However, today, the number stopped working for about two hours. When attempting to dial the number, it says, 'Call can't be completed,' and I’m unsure of the cause.
If anyone can assist with this, I would be very grateful.
Harshitha
02/14/2025, 9:25 PMIs this happening with anyone of you in the group
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Chiranjeet Mishra
02/15/2025, 10:19 PMHey Harshitiha, can you try making calls again.
I made a call few hours back, and it was working.