KB Automation not working
# supportt
Telli1
02/07/2025, 6:31 PMThe new automation for kb is not working Ive re done it like 5 times and Agent still isnt using the KB
Chunk are also there.
https://cdn.discordapp.com/attachments/1337490983629225994/1337490984183005235/image.png?ex=67a7a30c&is=67a6518c&hm=5a22b357b4ea5062658b0503e9d0267151ece662c5e17068f28c48ac49acebf4&
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Shubham Bajaj
02/07/2025, 6:34 PM@Telli1 can you share the call ID?
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Telli1
02/07/2025, 6:35 PMc944aeff-1da7-4919-9dd4-838e05210ff5
Telli1
02/07/2025, 6:36 PMwhen asked what services do you offer it should say something to the fact "We offer Webchat bot, Work Automation Flow and Voice Agent services, When asked when what does Webchat bot cost it should answer Our Webchat bot cost $140
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liseyloo
02/07/2025, 8:54 PMI logged a ticket, but wanted to comment it's not working for me either.
Sahil
02/07/2025, 10:49 PM@Telli1 you have assosicated KB twice, like you used the automation tool as well as KB loom video one
Sahil
02/07/2025, 10:49 PMsend me your assistant ID will fix it for you
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Telli1
02/07/2025, 11:43 PMok
Telli1
02/07/2025, 11:43 PMeef82ea3-d98a-4173-a753-015894b993e9
Telli1
02/07/2025, 11:43 PMthank you
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Sahil
02/07/2025, 11:46 PMNow give it a try.
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Telli1
02/08/2025, 12:43 AMworks thank you