Hello im trying to get vapi to say the product name before it says the features so the customer will know what product is being talked about but it wont do it. ive made multiple changes and every agent i make has this same issue for me please help. Example: AI: Hi. Thank you for calling “business” . How can I help you today? User: Hi. I'm looking for a bigger vehicle for my family. What do you recommend? AI: Sure. I'd be happy to help. Are you looking for an SUV or a minivan? Also, do you have any User: A SUV. AI: great choice. Are there any specific features or budget range you're considering for your new SUV? User: Give me an affordable option and mid price option, please. AI: For an affordable option, I recommend The The. It offers a spacious interior, excellent fuel efficiency, and advanced safety features like lane keep assist and automatic emergency braking. For a mid priced option, consider the Kwa. It provides a comfortable ride, ample cargo space, and features such as a touchscreen infotainment system, and advanced driver assistance technologies. my current prompt: attached https://cdn.discordapp.com/attachments/1337826579639963689/1337826580344340532/message.txt?ex=67a8db98&is=67a78a18&hm=7afe2069d9f74820e6050fba5b4f94ea36b45d86e7689e6623b6381b91a69a4f&

Can you send me the call_id

@Sahil hey here it is: 795244c0-f5c9-4abf-b23f-8631dd6a5eb9

Just to be confirm my understanding, you want the assistant to say the product name during the last AI message AI: For an affordable option, I recommend The The. It offers a spacious interior, excellent fuel efficiency, and advanced safety features like lane keep assist and automatic emergency braking. For a mid priced option, consider the Kwa. It provides a comfortable ride, ample cargo space, and features such as a touchscreen infotainment system, and advanced driver assistance technologies. Over here right?

Correct it’s not saying the vehicle name before saying the features, that msg you sent is multiple vehicles but it doesn’t say the names before listing the features

Hey fifteenthread, because of assistant voice formatting plan anything between the \*\*\*\* is removed and eventually the product names. To unblock yourself either you can make sure names are not surrounded \*\*\*\* or wait for some time as we building the feature the toggle the assistant output formatting options.

logs

🔵 16:30:43:224 Voice Input Formatted: "For an affordable option, I recommend the .", Original: "For an affordable option, I recommend the Chevrolet Equinox."

@Sahil @Shubham Bajaj I have the same issue as above. here's my call log id: dfb8cafb-8f23-47b7-89c6-0b06f4f011a8 or this one too e92948d4-6a1b-46fd-94a1-b3313023935c No matter the prompt or file fomatting for the knowledge base file, even after explicitly asking to mention names before the phone, it still always skip company names. I want my users to be able to submit pdf/docs to their kb and have the A.I pulling the info from it properly without forcing them to format their files in a specific way... here's the file in my knowledge base by the way: https://docs.google.com/document/d/19_FXyRBCZMOy98MbclU8JuEg8z8GRalvrQj7jg5h8h4/edit?usp=sharing

Hey Mistermanu#000, as of know there is solution to it apart from prompting changes, and soon we will allow to select the formatting options instead.

@Shubham Bajaj you mean there is NO solution? Your file upload dashboard doesn't allow .xls files but if I use the API can I push an excel file there? I assume it would be better at pulling the info?

Just Resolved over the discord OH.