Squads with SIP trunk.
# supportq
quickwhip.
02/09/2025, 11:10 PMI've created a SIP URI via Vapi AI API;
e.g.
{
"provider": "vapi",
"sipUri": "sip:talkaisip@sip.vapi.ai",
"assistantId": "928f0c72-e74d-473f-8b47-ea36885f3cd2"
}
However, my current configuration has an agent acting as a routing system to different assistants within a squad (11597647-bd53-4c70-b983-456c7def6264).
How do I restore the squad configuration in light of my top of hierarchy SIP URI assistant?
Basically need the assistant 1 (928f0c72-e74d-473f-8b47-ea36885f3cd2) to transfer to;
- Assistant 2
- Assistant 3
- Assistant 4
Thanks.
c
Chiranjeet Mishra
02/10/2025, 6:18 AMHey can you send me the call_id?
q
quickwhip.
02/10/2025, 11:03 PMsure.
a5202636-2c43-4940-b815-33eaba1b673a
You'll see it doesn't forward the call to the next member in the squad.
quickwhip.
02/11/2025, 5:20 AM@Sahil
s
Sahil
02/11/2025, 10:55 AM🔵 23:02:21:056 Found Phone Number Destination. Destination: {"type": "number", "number": "+91798280xxxx"}
Sahil
02/11/2025, 10:56 AMYou are using Vapi number to transfer to indian phone number
Sahil
02/11/2025, 10:56 AMwhich will not work
Sahil
02/11/2025, 10:56 AMyou can only transfer to us and canada number
q
quickwhip.
02/11/2025, 9:35 PMNot sure why an Indian number was in there 😆
c
Chiranjeet Mishra
02/12/2025, 12:36 PMHey quickwhip marking this ticket as solved.
q
quickwhip.
02/16/2025, 4:10 AMHey @Shubham Bajaj, just need some clarification on using squads with the primary agent connected via a trunk. Will the issue transfer between assistants still persist?
quickwhip.
02/17/2025, 3:45 AM@Shubham Bajaj
c
Chiranjeet Mishra
02/17/2025, 7:15 AMHey quickwhip, can you brief me more on transfer issue I don't see anything related to it in this thread.
Chiranjeet Mishra
02/17/2025, 7:15 AMAlso to help track down this issue, could you share:
- The call ID
This would really help us figure out what went wrong!