Hi, After much updates and testing, we are continously experiencing issues with pronounciations and reading back phone numbers. This example is based on one log although we have had many test calls with the same repeating issues during our testing. The call ID: b1c319ca-bc94-4329-b7a3-93cc5bf778fb When exactly this happened (the timestamp): 3:32 What response you expected to get: Assistant to pronounce the Company Name exactly the way it does in the introduction (refer to 0:02) What response you actually got instead: The Assistant pronounces the Company Name incorrect when ending the call (refer to 3:32) When exactly this happened (the timestamp): 00:57 & 00:59 What response you expected to get: Assistant to pronounce "PM" as "Pee Em" What response you actually got instead: Assistant responded in a way that sounds like a glitch When exactly this happened (the timestamp): 1:49 & 2:15 What response you expected to get: Assistant to repeat correct phone number back 0422998421 What response you actually got instead: Assistant replied incorrectly (after being corrected) with 042298421 & 0422988421

Hey Beck, can you do a little test, can you use 11labs v2.0 model and some different voice and see how's the result is?

Hi Sahil, thank you for your response. We tested using another voice and it has worked for us! We were also originally testing using the web call link and switched to direct phone line and it has also improved a lot more. For now, this has been resolved and will reach you again if we have further issues. Thank you!

Sounds, good.

Hi Sahil, Just checking back in after we have done more testing. We were able to fix the pronunciation of "PM" successfully. Although, we are still having issues with the Company Name & Phone Number. We have discovered that the incorrect Company Name pronunciation is adopted from the way Americans say it which brings a lot more clarity. The Assistant knows how to pronounce The Company Name correctly as it is doing so at 0:02 in this example. But every time after that, it pronounces incorrect. We need to find a way to "lock" this pronunciation in every time the Assistant says it - are you able to help us with a solution? As for the Phone Numbers - the Assistant is still consistently repeating phone numbers back incorrectly. Ontop of this, at times it also sounds like there is almost "glitching" - we've experienced sounds of shamble, robotic tones and even repeating super fast. Do you have any insight on this that could help us reach a solution?

Hey, Can you send me the latest call_id? Along with that, can you provide me the duration in the recording where you had this issue?

Hi Sahil, Here is a more recent test for you - We are also having the same issue with another Assistant which is more urgent for troubleshooting. Please see below details: The call ID: 2f1963db-fb79-490d-8e31-a28beafa2f09 When exactly this happened (the timestamp): 01:21 What response you expected to get: Assistant to pronounce Company Name like in intro 00:01 What response you actually got instead: Assistant pronounces Company Name incorrectly at 01:21

Hey Beck, what you can do is use to improve the pronunciation. Just make sure to enable the SSML parsing .