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Knowledge base
# support
t
c
Hey, Sorry about this issue. We recently migrated to another KB and had some issues, so not all the customer data was migrated properly. Can you use the automation that I wrote? It is pretty simple to use: 
t
How do i know you are from vapi?
s
I’m from Vapi, @The_Daddynator was using the customer support tool to organise stuff in one place.
I think this should be good enough for verification purpose?
t
Yes
What do you need from me
So that i can attach knowledge bases
but if i re-upload the knowledge bases will it then work ? instead of providing api keys and such ?
c
Currently, it will not work as the feature is not available via dashboard and if you don't want to use the automation form then you can read this guide
t
so there is no way to attach knowledge bases through the dashboard unless i do either fill in the form ?
c
Unfortunately, yes.
t
and for future references how can i upload knowledge bases and attach to my assistant ?
every knowledge base needs to be run by the script ?
c
For now, yes. Sorry for the inconvenience
k
Here is the loom video by @Shubham Bajaj to solve the KB issue you are facing. Currently, VAPi is upgrading his dashboard so this feature will again come on the dashboard after the end of this quarter Loom Video: https://www.loom.com/share/9986c175aef146f9b85631414d5e1d67?sid=26fd4532-530b-4093-8495-009c6690fc70)
c
Thank you Kishan!
t
i really don't understand why i cannot attach knowledge bases anymore
without a warning it just stopped working i run a business and you deprecate an essential feature now i have to do all kind of tricks to make it work again
is tehere no other way?
s
@The_Daddynator We sent email, showed banner in dashboard as well as it was mentioned couple of times discord
t
ok too bad but this didn't work
Problem submitting response Please try again or contact support if the problem persists
this is the error im getting when i filled in everything as requested
s
@The_Daddynator If your facing some issue using the tool please refer the loom video. If your still expiring issue after referring the loom video then please record a loom video of the error response your getting and steps to reproduce the error response.
l
We got an email from support for this automation and is not working. We actually get an error (screenshot atttached) On top of that today the create knowledgebase API request is giving an error. https://cdn.discordapp.com/attachments/1338419296757354537/1338501336542482492/image_2.png?ex=67ab5002&is=67a9fe82&hm=2ddd9c23ff3ec95b65a6414024d6a04f1e72be2597bef910efbafa7718f2bdc5&
s
Can you check your data? whether you all the informations are correct or not?
l
You never placed banner in the dashboard. om and
I sent 2 emails at sahil@vapi.ai and at support@mail.vapi.ai with screenshots attached and videos. We got an answer book a call with us 2 days later. We used the API last week and set up some accounts. Today is not working we are getting an error. We shared a video what else do we have to do for a solid answer? We checked the credentials a million times. Do you want me to upload the email here to find it faster?
do you have an email to forward you a message? I have screen recordings to share.
is this your email? sahil@vapi.ai I sent very specific emails and I am not getting any clear answers.
g
Yea same here. Now I have to carry a lot of other tasks I was delegating because I had non-engineers handling knowledge base addition/prompt engineering. In the future if you could blue-green deployments or rollback if anything breaks that would be greatly appreciated.
c
Hey, we will be having an Office Hour in 20 minutes. Can you hop in and get your query resolved during it?
s
Hey @Lester you can share the recordings either over here in DM or can email us at support@vapi.ai and add me in cc shubham@vapi.ai.
t
can you please sent the recordings of the session ? it still won't let me attach knowledge bases
s
@The_Daddynator could you please provide me with more information about the issue you are facing? Additionally, could you please share the approach and resources you are following to address this issue?
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