Thanks for the feedback, so what your basically saying is that as long as you use the voice agent as a appointment setter rather than a sales agent then it is ok? If they have already signed up to be contacted by the company for their services, but it didn't say an Ai agent would contact them, then you have to inform the caller that it is an ai voice call and ask if they want to proceed. This is just from what i'm trying to understand from the TCPA . I think as it is fairly new, alot of people are not saying this is a voice agent and the person recieving the call doesn't realise that it is, unless the agent was setup badly and it keeps repeating itself. There is a very thin line tho and I don't what to be the one that gets a client a fine.