028efacd-3638-4fe5-971b-4041f8785cf0 Call disconnected after 30 secs and the status is showing call not answered.

Hey Invorto, the call_id that you sent was never connected. We received this update from your telephony provider. 🔵 08:49:11:388 Received Phone Number Call Status Update: { "call_sid": "1ae53f0f-7cba-4196-b06c-4d5c5a5ab3a7", "direction": "outbound", "from": "08037307832", "to": "+919833387172", "call_id": "9958e6f0-622e-123e-8e86-8260a3a6b331", "sbc_callid": "995de5c2-622e-123e-d8b8-0e694031bcad", "sip_status": 487, "sip_reason": "Request Terminated", "call_status": "no-answer", "account_sid": "e3e15941-bd53-434c-a722-632e8f495efa", "trace_id": "fdc16a9c8c3d944e1ccbd6da4ac9d9b4", "fs_sip_address": "172.31.12.241:5060", "api_base_url": "" }

The call was not connected and the status I have is call not answered? Can you please help in explaining this. I am not able to understand

What I mean is that when we tried to make a call to your customer, it was never picked up.