Hi, we have assistants that use a knowledge base to answer questions from the callers. We instruct the assistants not to make up answers. If the answer is not in the knowledge base, they are supposed to let the caller know that they don't have the answer. When the answer is in the knowledge base, the assistant responds in an acceptable wait duration (for the lookup). When the answer is not in the knowledge base, the assistant takes almost 10 seconds to respond that they don't have the answer. Do you know why this happens, and how we can fix this? Here's a call ID: 545a0f11-334b-4924-bb87-fb4c43973976 For reference, the knowledge base document only has 90 lines, and it's split into 9 chunks (of about 10 lines each).

Hey, we will be having an Office Hour in 20 minutes. Can you hop in and get your query resolved during it?

@User I couldn't make it, could you please take a look at this when you have time?

Radu looking into it.

Thank you @Shubham Bajaj 🙏