This is a better one for the team themselves to troubleshoot but in the meantime as a user I would try opening the dashboard in incognito, making sure it has the updated name then test

Ah, thank you, will try this out. I created a new ID to see if that works.

let me know!

I'm ignoring this error for now - bigger problems ahead

Cna you send me the call_id? As well what your new prompt should look like?

Hi Sahil, The problem went away after I started refreshing. Thank you for your reply If at all possible I would like to get your help on the call transfer issue, thread is also in discord