Hey guys, I am experiencing an issue with our Vapi AI agent calls where, despite successfully answering the incoming call on our end, the agent randomly hangs up and the call log in Vapi consistently reports an 'end-of-call-report' of 'customer-did-not-answer'. This is happening randomly, but frequently enough to disrupt our call functionality. We have investigated our setup and confirmed that we are indeed picking up the calls when they come through. Can someone please investigate why the call might be hanging up incorrectly registering them as 'customer-did-not-answer' and advise on how to resolve this issue? I am happy to provide specific call examples and any further information you may require to diagnose the problem.

Hey Caiquerivero, can you share few of call IDs?

Hey Shubham, here's a few: 1. 317deacf-d326-4da6-96fd-cecd694e31f8 2. ae063693-9b59-4012-b8d0-60bc8eda2d69 3. 069cee08-b769-49a1-a1ee-b14731a2e57d

Caiquerivero, this is from the telephony side, where a handshake is required between telephony and us, but it is not established by them. This results in these call end messages. You can try checking with them; let me know.

Ok I will let. you know, thanks.