I run a FAQ bot for a restaurant. I'm 100% sure the file used for the knowledge base contains info. After the recent update I can't figure out how to use the knowledge base. The documenation is unclear. Please help. https://cdn.discordapp.com/attachments/1339949018452590743/1339949018679218196/image.png?ex=67b09445&is=67af42c5&hm=f1e284eec8a0960dc1e930672ad84def91678bdd378013657e146c490fe8f178&

Hello Harter, The KB provider Canonical has discontinued its services, and we have transitioned to Trieve. You must now utilize the new KB provider, Trieve. We are currently constructing the KB UI, so the old KB will no longer be functional for you. To create the KB using the new provider, which operates solely via API, please refer to the following video: 

Thank you for your reply! I followed the instruction, the KB is attached to the assistant, the file I used for KB contains data, but the assistant can't access the KB and use the data. Please help me with that.

@Shubham Bajaj I have exactly the same issue, I'm already using Trieve. It was working 2 days ago and now it's not. I also know I'm doing things properly... https://discord.com/channels/1211482211119796234/1339377543090016266

Harter to help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

Thanks for your reply! Call ID: 5ec51820-0563-44e1-8f79-6decd9de6939 Call Starting TIme: 5ec51820-0563-44e1-8f79-6decd9de6939 Response I expected to get: "Open daily from 11:00 AM to 10:00 PM" (the info contained in the attached KB) Response I got: I'm sorry, but I don't have information about the opening hours Please let me know if you need any other information.

Unfortunately I have the same problem and ask for help Call ID: 8cd88ac4-c9a5-408d-87ee-3953ab3ebdbe Call Starting Time: February 16, 2025, 4:50 PM GMT+1 Response I expected to get: 3840 x 2160 (4K UHD) Response I got: 19 20 x 10 80 Pixels Please also let me know if you need further information. Thx.

🟡 21:08:42:089 Error searching Trieve: { "message": { "message": "Request failed with status code 401", "data": {"message": "Unauthorized"} } Hey Harter, your requests to KB are failing because either API Key is incorrect or permissions are not assigned to this key for complete access. Can you please check in your trieve dashboard once.

thanks for your reply! However, the KB is stored in VAPI, not in Trieve. I used the simple Direct integration with Trieve Does this matter? https://cdn.discordapp.com/attachments/1339949018452590743/1340987944957116501/image.png?ex=67b45bd8&is=67b30a58&hm=d7978fcb2711f0ee42a69b3f87f3b95aca24726f81bab9959cc5d0bf516bf4b2&

Thanks for the quick reply. Where can I find the JSON response you posted with the 401 message? Is it available directly in the logs?

Harter, and Tom just make sure it has admin access rights. https://cdn.discordapp.com/attachments/1339949018452590743/1341051388515319879/Screenshot_2025-02-17_at_7.48.53_PM.png?ex=67b496ee&is=67b3456e&hm=bcb7fa1e6bd2d355d9327f37872cbd2c39aa1370d0d0528cd86e8a08e52b2692&

I created a new key with the admin permission level, updated the api key in VAPI, the assistant still can't access the content of the KB attached. That's a restaurant menu in PDF file.

Harter could you share the call ID again?

5ec51820-0563-44e1-8f79-6decd9de6939

@Harter please create a new #1211483291191083018 ticket this has been marked closed.