Issues with Call Transferring via sip
# supportk
kiapp
02/14/2025, 1:22 PMHello, I am having issues with Call Forwarding to a SIP Adress. Sometimes it is working, sometimes it doesn't.
I am using the dynamicDestinationTransferCall via a webhook. The webhook is always replying with the same payload.
Example of a NOT working call: 6ca927b7-2b97-44cd-835a-028759b9bc71
Example of a working call: 56e207ff-54ac-4bf7-aabf-1fbdbf0f2373
Please help investigating this issue, thanks
c
Chiranjeet Mishra
02/14/2025, 8:11 PMHey Kiapp, There are no SIP responses to these REFER requests in the trace.
Normally, after a REFER, the current call should receive a 202 Accepted and then a BYE to end the session. Since there's no 202 Accepted or BYE in the trace, the SIP server may not be processing the REFER correctly.
Chiranjeet Mishra
02/14/2025, 8:11 PMThe REFER request is targeting sip:test@82.149.233.230:5060, is it correct?
k
kiapp
02/17/2025, 10:34 AMYes the adress is correct. Is there an ipadress list from what servers the requests are sent? In my SIP trace there was no such REFER request.
c
Chiranjeet Mishra
02/17/2025, 2:20 PMYou need to whitelist the following Ips 44.229.228.186 and 44.238.177.138
d
Dev
10/23/2025, 7:39 AMI have done configuration but this still won't work can you guys help?
38 Views